Alert: Important Notice

Following patient feedback from 1st April you will no longer be able to queue at the main reception desk from 8am on a morning to book a same day face to face appointment with the GP or ANP. All pre-bookable appointments that are released at 8am 1 week in advance and all same day appointments released at 8am each day must be booked by telephone or by online access through patient access or the NHS app.

Alternatively, you can complete an online Econsult form for any non-urgent medical issues, the link to this is on our practice website.

We have implemented this change to make it fair for all patients to receive an appointment. Patients who queue at reception are currently receiving an unfair advantage to those who queue on the telephone.

Our telephone system has a queue buster option where your space in the queue will be saved and once you reach number 1, we will call you back therefore you do not have to wait on the telephone. We appreciate that this may be frustrating, but we want to allow all patients to have equal opportunities to book an appointment.

Thank you for your patience.

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If you can’t get an appointment with your GP or can’t get there during the day due to work or other commitments you can use the Enhanced Access Service.

Sunderland offers extra appointments seven days a week at your local out of hours site, alternatively it may be possible to arrange an appointment at another site across the city which your practice will arrange.

Get more information about the Sunderland GP Enhanced Access Service.

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